Overview
The Eleos Platform enables robust capabilities that allow for two-way messaging between users and your backend systems.
The Platform allows you to send outbound messages to a user.
Users can initiate or respond to a message, sending an inbound message to your backend systems.
Form messaging is tied to specific actions such as loads, stops and other workflow events.
The Platform assigns a UUID handle to all messages sent from the mobile app. Our system uses this handle to deliver inbound messages to the specified endpoint, matching the behavior of outbound message handles.
Contacts
The Contacts API allows you to enumerate and manage contacts within the system. Utilizing contacts provides a more organized communication experience by allowing users to send messages to, and receive messages from, specific contacts within your organization rather than relying solely on unassigned or general system messages.
Message Retention
By default, both inbound and outbound messages are stored by our systems for 120 days. Messages are automatically deleted after this time and will no longer appear on the users' devices. Once a message has been deleted, it may be kept for up to an additional 30 days before being permanently erased from our systems.
IMPORTANT: Due to our retention policy, do not include passwords or sensitive information in messages.